Refund policy
Everything in this shop is made to order. Each piece is printed, embroidered, dyed, or cut for you after you place your order, so we are not able to accept returns or exchanges for a wrong size, a change of mind, or a color that looks a little different from your screen. Please check the size guide on each product page before you order.
If something arrives damaged, misprinted, or not what you ordered, we will make it right with a free replacement or a refund.
What is covered
- Damage in transit
- Printing, embroidery, sewing, or stitching defects
- The wrong item, size, or color was shipped
- A missing item from your order
What is not covered
- The wrong size was ordered
- Change of mind
- Normal wear, or damage from washing or use
- Slight color differences between your screen and the finished product. Monitors vary, so an exact color match cannot be guaranteed.
- Pattern variation on tie-dye items. Each one is dyed by hand, so no two are the same, and that is the point.
Skateboard decks and fingerboards
A deck is replaced if it arrives damaged or the print does not match the preview on the product page. To qualify, the deck must be unused: still in its shrink wrap, with no grip tape, trucks, bolts, or stickers applied. Decks that crack or break in use are not covered, because no wood deck can be guaranteed against breaking. Shipping charges are not refunded.
How to request a replacement or refund
Email hello@wonderspeed.studio within 30 days of delivery with your order number and a clear photo of the problem. We reply within two business days. In most cases you will not need to send anything back; if a return is needed, we will send instructions and a return address. Please do not ship an item back before hearing from us, because unrequested returns cannot be processed.
How long does a refund take?
Once a refund is approved it takes three to five business days to process. Refunds to a bank account or PayPal balance usually arrive in that window. Refunds to a credit or debit card can take up to 30 days depending on the card issuer.
Where your order ships from
Every item is produced for us by a specialist partner and ships from that partner's own facility, so pieces from a single order may arrive in separate packages on different days. Whatever you ordered, all questions and claims go through us at hello@wonderspeed.studio, never to the printer.